Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Hoyland | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Hoyland collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Hoyland is a GPhC registered online pharmacy weight loss clinic serving patients in Hoyland and across the UK. We act as the data controller for all personal information collected through our services. Our GPhC registration number is 9012511.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of personal data:

Personal identifiers: Full name, date of birth, address, and contact details including phone number and email address.
Health and medical information: Medical history, current medications, weight, BMI, and any relevant clinical information required to assess your suitability for weight loss treatment.
Payment information: Billing details necessary to process your order securely.
Technical data: IP address, browser type, and usage data collected when you visit our website.

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process.
To dispense and deliver medications safely. Once your consultation is approved by our pharmacist, we aim to deliver your order within 1 working day.
To maintain accurate clinical and dispensing records as required by pharmacy regulations.
To communicate with you regarding your order, treatment, or any follow-up clinical queries.
To comply with legal and regulatory obligations as a GPhC registered pharmacy.

Our lawful basis for processing general personal data is the performance of a contract and our legitimate interests. For special category health data, we rely on the provision of healthcare and treatment under Article 9(2)(h) of the UK GDPR.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly.
Analytics cookies: Help us understand visitor behaviour so we can improve our services.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

5. Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

Delivery partners: To fulfil and dispatch your medication order.
Payment processors: To securely handle your payment transactions.
Regulatory bodies: Such as the GPhC or NHS, where legally required.
Healthcare professionals: Where necessary for your care, such as informing your GP of prescribed treatments in line with clinical best practice.

All third parties are required to handle your data securely and in compliance with applicable data protection legislation.

6. Data Retention

We retain patient records for a minimum of 8 years from the date of last contact, or longer where required by pharmacy or healthcare regulations. After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask for your data to be deleted in certain circumstances, and object to or restrict how we process your data. If you wish to exercise any of these rights, please contact us directly using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Hoyland
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and was last updated in July 2026.